Take a case of leads captured through web-forms. Most leads don’t fill out the entire form. Once the lead is prospected, you go on to create relevant records in contact…

Notes form an integral part of records and play a vital role in your Zoho CRM usage. You can keep track of the status of your individual records using notes.…

Every business is unique and involves a unique sales process. While the Deal stages that are listed by default in Zoho CRM broadly covers important stages in sales, you don’t…

When you are a sales person at a physical store, you can mostly tell if a customer is really interested to buy something or he/she is simply a window shopper.…