Clients who take out a prepaid support plan have the time allocated to their account, which is consumed in 15 minute increments.
Once the plan is used up, a report is sent to the client detailing the work done, when and by whom.
There is no expiry date to support plans.
Support tickets can be created by simply emailing:
[email protected] for Australia
[email protected] for New Zealand
or click a button below to submit a ticket.