LEVERAGE ZOHO CRM TO THE FULLEST EXTENT

Zoho CRM Training and Support
New Zealand

After your implementation, our team can help you learn how to set up processes, data security settings, and automations to help you maximise value. Gain a deep understanding of customisation & integration options to tailor Zoho CRM to your requirements.

Support Plans

Get ongoing support from our highly experienced team with one of our support packages.
Choose the right level of guidance to help you grow your business.

Basic

Email Support

Chat Support

24 Hours Max Response Time

Access to Customer Portal

 

 

Standard

Email Support

Chat Support

Phone Support

8 Hours Max Response Time

Access To Customer Portal

Remote Assistance

 

Premium

Email Support

Chat Support

Phone Support

3 Hours Max Response Time

Access to Customer Portal

Remote Assistance

Configuration Assistance

Frequently Asked Questions

How do I contact A1CRM Support?

You can reach to our support team through email, call or chat or schedule a remote assistance session.

  • Email: support@a1crm.co.nz
  • Phone: 09 9742774
  • Chat: Available 8 hours x 5 days. Click the chat bot in our website.

How much and how to avail the support plans?

Our support plans are designed for different business’ needs and budget. Contact our sales team to get a quote.

Where can I check the status of my support requests?

You can view all your support tickets and their resolution status on the My Area tab of the customer portal.

How does remote assistance work?

Our support representatives may suggest a remote access session using Zoho Assist – either to troubleshoot your CRM account or to demonstrate features.

To begin a remote session, our support rep will share with you an invite link which installs a run-time application on your device. This allows them to control your device remotely. You can easily revoke access permissions after the session is complete.

Remote access sessions are fully secure, simple and reliable way for our support team to offer technical assistance to our customers.

Have Technical Questions?

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