Sentiment analysis is a process that detects the sentiment attached to a piece of text – whether it is positive, negative, or neutral.
Sentiment analysis in Zoho One is powered by Zia.
In Zoho CRM, Zia can scan the content of every email to identify a positive, negative, or neutral tone. Similarly, in Zoho Desk, Zia identifies the sentiments attached to customer support tickets.
This will help your sales reps and support agents act on negative customer feedback quickly, before things go south.
Zia can also identify the root cause of customer dissatisfaction, so that you can take corrective measures to retain customers.
Watch the video to learn more.