Dandy Air and all other businesses in Victoria were completely shut down for five days, due to a Dan Andrews ‘circuit breaker’ lockdown. This meant all scheduled installations for that period of time had to be re-scheduled in a heartbeat, something like 50 installations across Melbourne. Cindy rang me in a panic, saying the spreadsheet they were using wasn’t able to keep up, and can we implement the capacity planning we had built across Maximizer Software, Inc., Zoho CRM and Zoho Creator more than a year ago (but not yet implemented). Same day, we dropped everything and made a couple of tweaks. Cindy was able to reschedule 50 installations within an hour. With the installers themselves able see their rescheduled appointments on their tablets. Happy Builders, happy installers and happy Cindy. One happy customer, having a celebratory glass of wine, rather than a ‘drown her sorrows’ glass.
– Brian’s retelling of Dandy Air’s dilemma