IMPROVED SALES. FASTER GROWTH.

Delivering Effective
CRM Solutions to
Grow your Business

Streamline complex business processes, build strong relationships with your customers, and drive growth at scale. We will help you achieve your business goals.

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zoho advanced partner in new zealand and australia

Xero developer partner in new zealand and australia

CERTIFIED ZOHO PARTNER AND XERO DEVELOPER

Zoho Advanced Partner
Australia & New Zealand

A1CRM is an Australia and New Zealand CRM consultancy. We offer CRM consultation, implementation and integration services to increase productivity and customer engagement for businesses. We are the Advanced Partner of Zoho, the world’s favorite CRM.

At A1CRM, we’re not just experts in CRM solutions – we’re proud to be an official development partner with Xero.com. Specialising in integrating industry-leading systems like Zoho CRM with Xero accounting, we’ve carved a niche as the go-to professionals in the market. If you’re seeking a seamless, efficient data flow between your customer management and accounting platforms, search no further. Dive into the unparalleled benefits of real-time business insights with our integration solutions. Partner with A1CRM, and let’s transform how your business operates, optimising every process for maximum Return on Investment.

Trusted by Businesses

WHAT WE DO

Services

We help businesses achieve productivity, deliver better customer experiences and so much more.

Business Consult

Our goal is to provide you with the best strategy using the right CRM systems and tools that drive efficiencies with a clear ROI of time and money.

CRM Implementation

We help you migrate data in a safe and timely manner. We fully configure the CRM and automate systems to fit your businesses needs.

Integration

We help you streamline your systems ensuring everything integrates smoothly.

Training & Support

Once we configure and implement your CRM, we provide training and support necessary to maximise it.

WHY ZOHO CRM?

Zoho CRM for every Business

Zoho CRM is an award winning CRM which is trusted by a global network of over 250,000 businesses in 180 countries to convert more leads, engage with customers, and grow their revenue.

Get Your FREE ZOHO CRM

Boost Sales

With Zoho CRM, you can identify, nurture, and follow up on quality leads. This means that you don’t waste time and resources on a prospect that probably won’t become a customer.

Efficient Business Process

Help your team stay productive by defining and building efficient processes for your business. Zoho CRM can help you ensure that standards are followed while processes are executed.

Strategic Decision Making

Zoho CRM gives your decision makers accurate data from across your organization using analytics and reports so they can react to market trends with better decisions.

Data Security and Compliance

You can rest assured that your customer data is safe in Zoho CRM data centers, safeguarded by top-of-the-line physical and digital security mechanisms.

Mobile Accessibility

Zoho CRM mobile ensures that your team has access to important CRM data, no matter where they are. A sales rep in the field can pull up information about nearby customers or drop by for a meeting on the go.

Better Customer Satisfaction

Zoho CRM arms your team with all the historical data of a customer, as well as information regarding similar issues faced by others which helps your team resolve customer inquiries quickly, ensuring they leave satisfied.

APPS WE’VE INTEGRATED

CRM Integrations

We can integrate Zoho CRM with other applications and services you use every day. Check out some of the apps we have already integrated with Zoho CRM.

PROJECTS WE’VE DONE

CRM Solutions

We love customising Zoho CRM for unique business scenarios and use cases. Learn about the custom solutions we implemented for our customers.

Address Finder in Zoho CRM

SMS Messaging from Zoho CRM

Zoho CRM and Xero Integration – Automated Invoicing

View All Solutions

Frequently Asked Questions

What is CRM?

CRM, or Customer Relationship Management, is a technology for managing a company’s relationships and interactions with potential and current customers. It helps improve profitability, streamline processes, and enhance customer relationships.

Why is CRM important for businesses?

CRM systems help businesses stay ahead by providing insights, automating tasks, and ensuring consistent customer interactions.

Which CRM systems are popular in Australia and New Zealand?

There are several global CRM platforms like Salesforce, HubSpot, Microsoft Dynamics and Zoho CRM that are popular in Australia and New Zealand. However, Zoho CRM outshines the competition any day of the week at a price point that will leave you grinning. How? For more than 25 years, Zoho has been bootstrapped and profitable. Zoho save a great deal of money by politely declining to engage in high stakes marketing (and that might be one reason why we’ve flown under the radar for so long). Zoho ensure that the budget they save in marketing their products, is passed on to you, the customer. This means that you get to enjoy an unbeatable value with Zoho CRM, while getting undeniable ROI.

How much is the cost to implement a CRM system?

Implementing a CRM system depends on the complexity of your business use case. The cost can range from $3000 for basic implementation to $30,000 full business implementation. The next step is to contact a CRM specialist like A1CRM for a free assessment. We can provide a more detailed assessment of your business needs and help you determine the best way to get the most of your CRM implementation.

Is there local support available for CRM systems in Australia and New Zealand?

Yes, many global CRM providers have local representatives or partners in New Zealand. For instance, A1CRM is one of the Zoho Advanced Partners in Australia and New Zealand. A1CRM is a local CRM consultancy that specialise in CRM implementation, integration and support.

How does CRM integrate with other systems or applications?

Modern CRM systems can often integrate with other tools, including accounting software like Xero, e-commerce platforms, and marketing automation tools.

Aside from being CRM experts, A1CRM is an official development partner of Xero. We specialise in integrating industry-leading systems like Zoho CRM with Xero and MYOB. We have also integrated Zoho CRM with Core Logic, NZX, Windcave, Stripe, Microsoft, Zoom and so much more. Click here to find out more about the integrations we’ve done.

What's the ROI of implementing a CRM system?

While the exact ROI can vary, many businesses report improved sales, better customer retention, and streamlined operations after implementing a CRM system.

With Zoho CRM, customers experienced:

300% improvement in lead conversion rates
41% revenue increase per sales person
27% improvement in customer retention
24% shorter sales cycles

Can a CRM system help with remote and field work?

Yes, many CRM systems offer mobile apps or remote access features that are perfect for businesses with field workers or remote teams. If you have a sales team in the field, it’s important to ensure that they have access to customer data at all times. Zoho CRM allows them to stay on the move, close deals more effectively, and keep everyone in the loop.

WHAT OUR CLIENTS SAY

Client Reviews

Want to hear what they have to say about us? Browse real customer reviews to find out.

“I have been dealing with IWT since 2017 and have found Brian and his team to be professional, organised, experienced and friendly. We have undertaken many simple and complex projects on the Zoho platform, all of which have been completed on time and on budget. I would recommend Brian and his team to anyone wanting to migrate to Zoho or further develop their existing Zoho database.”

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Craig Titmus

Managing Director

“Our journey to automation with IWT Consulting has been nothing short of amazing. As a Melbourne company currently in lockdown I have been impressed with the ability to make the decision to leave our office 4 months ago and move the entire administration to working from home. The transition was seamless. Without the work carried out by Brian and his team this would not have been possible. We could not have done this without you.”

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Cindy Collihole

General Manager

“We will save $25,000 to $30,000 in the first year with the elimination of double handling and manually gathering statistics for individual events. The ongoing time savings and the value that it adds to each franchisees business is massive!”

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Jenny Marsh

ATM2Go Director

“A1CRM have been instrumental in helping us innovate our business by combining a range of different daily tasks that were done either manually or by using multiply software platforms. We have managed to consolidate our whole CRM system into one central point including customer leads, customer set up, account maintenance, projects, call schedules, all of our marketing campaigns, merchandising visits, customer site audits and tracking of daily customer calls all through Zoho. A1CRM have been there every step of the way and have done a great job in training our staff through the many areas that Zoho have to offer. The ongoing support A1CRM provide is very responsive and effective. A1CRM’s initial ability in understanding our complex business needs then translating our requirements into a tailored system, was very impressive. We have built up our business around Zoho and it is now an integral part of the daily operation of Fruitlink.”

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Adam Willison

General Manager

Dandy Air and all other businesses in Victoria were completely shut down for five days, due to a Dan Andrews ‘circuit breaker’ lockdown. This meant all scheduled installations for that period of time had to be re-scheduled in a heartbeat, something like 50 installations across Melbourne. Cindy rang me in a panic, saying the spreadsheet they were using wasn’t able to keep up, and can we implement the capacity planning we had built across Maximizer Software, Inc., Zoho CRM and Zoho Creator more than a year ago (but not yet implemented). Same day, we dropped everything and made a couple of tweaks. Cindy was able to reschedule 50 installations within an hour. With the installers themselves able see their rescheduled appointments on their tablets. Happy Builders, happy installers and happy Cindy. One happy customer, having a celebratory glass of wine, rather than a ‘drown her sorrows’ glass. – Brian’s retelling of Dandy Air’s dilemma

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Cindy Collihole

General Manager

“A1CRM has created an integration between Zoho CRM and Xero, not only for automatic invoice creation, but also a comprehensive purchasing system which enhances the functionality of both Zoho and Xero. This has streamlined our systems & workload significantly, and allowed us to handle increased customer demand easily. We highly recommend Brian and his great team at A1CRM, both technically and with their outstanding customer support. Very easy to deal with, friendly and produce results – nothing seems too hard for them.”

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Paul Miller

Managing Director

Have a Project? Let’s Talk!

We are always on the lookout for great clients who are passionate about their products and customers.

Delivering Effective
CRM Solutions to
Grow your Business